Shipping & Returns

Payment

All prices featured on www.paigefountain.com are in Australian dollars. They are not inclusive of shipping costs.

 

For those purchasing with a foreign currency the amount billed to your credit card or debited from your bank account may differ slightly to the price shown at the checkout due to the currency conversion and any bank fees you may incur. Items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with the national laws of that country. As the buyer you are responsible for all duties and taxes incurred. To determine exactly what these charges may be, it may be necessary to call your local customs office to gain further details.

Prices displayed on www.paigefountain.com are subject to change without notice.

Once an order has been placed, it cannot be cancelled.

 

We currently only accept online payment via PayPal. Please note that you do not need a PayPal account to pay with credit card using PayPal.

 

For more information on how PayPal protects your information, see the PayPal website link: How does PayPal keep me safe?

Shipping

Pick up (Hobart only) - If you live locally you are welcome to pick up your order from our studio located just outside of Hobart. Please choose this option when checking out and we will let you know via email when your piece is ready to be picked up. For any enquiries, email info@paigefountain.com

 

Shipping within Australia - We offer a flat rate of $11 for shipping within Australia. All items are shipped via Australia Post Express Post. Items which are currently in stock will be shipped within 1-2 business days of ordering and take approximately 1-3 business days to arrive. For custom orders, or out of stock pieces please allow up to 4 weeks for delivery. We will notify you via email once your item has been shipped.

International Shipping - We offer a flat rate of $25 for international shipping. Please allow 10-14 business days from shipping date depending on location for all international orders. International purchases may incur taxes and duties applied by customs in the country where the order is delivered. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer.  Paige Fountain is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

Returns

Please choose carefully as we will offer a refund only in the case that the item is faulty. 

However we are more than happy to offer an exchange within 7 days of purchase providing that the item must be in its original condition in its original packaging. If the item is not in its original condition, we cannot offer an exchange. The buyer is responsible for any shipping or handling fees of the returned item. Please ensure that any item being returned is carefully packaged in its original packaging with a receipt or proof of purchase.

 

While we take great care to check that items are in perfect condition before shipping, very occasionally there may be a fault we didn't find. If an item is faulty we will meet our legal obligations, which may include refunding the purchase price and delivery charges, or providing a replacement product, provided you notify us within 7 days of receiving your parcel. Please contact info@paigefountain.com with details and a photo of the damaged piece. In the event that your product is lost or damaged in transit, Paige Fountain will not be held liable. As such we recommend packing the items carefully and sending them via registered and insured mail.

If you request a refund on a faulty item, the purchase price will be refunded to you using the original payment method once we have received the item in original condition. Please allow up to 14 days from the day you return the item for your account to be credited.

There are no exchanges for special orders, custom pieces or sale items.

There are no refunds on gift vouchers.

*Please note that unfortunately, returns may not be made from a Paige Fountain stockist. Please visit the stockist the item was purchased from and follow their returns policy. 

 

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© 2016 Paige Fountain

info@paigefountain.com